News and notes from building Leady.
What we're building, why we build it that way, and what we're learning about the dental front desk. Our first posts are in draft. The topics below are the ones we're writing now.
- ProductDraft topic
How a held appointment works in Open Dental
A hold is a real appointment in the chair you chose, marked as waiting, with a note. What your team sees, and where a declined hold goes.
Leady · in draft - ProductDraft topic
What a Digital Twin is, and why onboarding is a person
Refusals, escalation, scheduling, a changelog. Why we build your practice's rules with you on a call instead of handing you a form.
Leady · in draft - SecurityDraft topic
Why recording is off by default
Transcripts, yes. Audio, not until counsel clears your state. And even then, only your practice's authorized staff can play it.
Leady · in draft - CompanyDraft topic
Why we started with Open Dental
Depth in one system before breadth across many. What we read and write through Open Dental's API, and what we never touch.
Leady · in draft - Dental front deskDraft topic
The call that comes in while the front desk is with a patient
Check-in, checkout, recall and the phone, all at the same counter. A look at the moment Leady is built for.
Leady · in draft - Dental front deskDraft topic
After hours, busy hours or after four rings: choosing when Leady answers
Your line, your rules. How practices pick when calls forward, and how to switch forwarding off yourself.
Leady · in draft
Next on our list.
Each post is checked against what the product does today before it publishes. If it isn't live, the post says so.
- Security
What a BAA covers, and why no call is answered before one
Draft topic - Product
The three things Leady refuses on every license
Draft topic - Product
Why we schedule by the chair, not the provider
Draft topic - Security
Where we are on SOC 2, in plain words
Draft topic
Writing about dental practices and AI?
We're glad to explain how Leady works, including what it does not do yet.
Questions about Leady news
See all questionsWhen will the first posts publish?
When each one has been checked against what the product does today. We would rather publish late than publish something that is not true yet.
Will you publish results from practices?
Only with a practice’s written consent and only with figures from its own records. Those will live on our Customers page.
Do you publish statistics about dental practices?
Only with a source we can name. If we cannot point to where a number comes from, it does not appear.
How do I reach you about a story?
Email contact@meetleady.com. For security reports, use security@meetleady.com.