Privacy Policy

01If you are a visitor to this website

The public pages of this site set no cookies: no advertising or analytics cookies, and no advertising pixels. Signing in to the practice portal sets the cookies that sign-in needs, on the portal only. There is no session-replay tool on the site.

If you ask for a demo, the form collects your name, practice name and city, the state your practice is in, your mobile number, what software runs your schedule, and, if you choose, your email address. We use it to arrange and prepare for the call. We do not add you to a marketing list.

If you join the waitlist, or you ask for a demo from a state we do not serve yet, the form collects your name, practice name and city, the state your practice is in, what software runs your schedule and your email address. We use it only to tell you when we open your state or your system. We do not add you to a marketing list, and we do not sell it or share it with anyone.

02If you called a practice that uses Leady

The practice you called is the controller of your health information. We handle it on their instructions, as their business associate under HIPAA, and under a written agreement with them.

At the start of the call, the agent tells you that it is an automated assistant and that the call is transcribed. We hold a transcript, the number you called from, the name you gave and the appointment you asked about.

Call recording is off unless the practice has switched it on. If it has, only the practice’s authorized staff can play the recording. Nobody at Leady listens to call audio.

To exercise any right over that information — to see it, correct it or have it deleted — contact the practice. They can instruct us and we act on their instruction. You can also write to us at privacy@meetleady.com and we will route it to them.

03Text messages

If you call a dental practice that uses Leady and agree on the call to receive texts about your appointment, we use your mobile number only to send messages about that appointment on the practice’s behalf. Mobile numbers and text-message consent are never sold or shared with anyone for marketing. Reply STOP to any message to stop receiving them.

04What we never do with it

We do not sell personal information, we do not share it for cross-context behavioural advertising, and we do not use transcripts from one practice to market to another. We do not publish any call without written permission from everybody on it.

05Who else touches it

Every vendor in the path is listed on the security page, along with what each one sees and whether we have executed an agreement with it today. That list is the authoritative one, and when it changes the page changes with it.

06How long we keep it

We have not set a default retention period for practice accounts. Until we publish one on the security page we hold transcripts for the life of the account and delete them when the practice asks. Booking enquiries from this website are kept while there is an active conversation and deleted on request.

07Where it is held

In the United States. We are a United States company serving United States dental practices and we do not currently offer the service anywhere else.

08Security, and what we are not claiming

Connections are encrypted in transit, our development work never uses practice data, and a practice can revoke our key from its own screen at any time without contacting us.

We are not SOC 2 certified and we have not started an audit. We have not had a third-party penetration test. We do not use "HIPAA compliant" as a badge. The security page says all of this in more detail and is more specific than this page; where the two differ, the security page is the one to believe.

09Children

A parent or guardian may call a practice about a child. We hold whatever the caller gives us on the practice’s behalf and under the same agreement. This website is not directed to children and we do not knowingly collect information from them through it.

10Changes

When this policy changes materially we will say so on the page and date it. Every version carries the date it was published.

11Contact

Write to privacy@meetleady.com. There is no Data Protection Officer — we are a small company, and the mail reaches a person.