Terms of Service

01What the service is

Leady answers the calls your practice forwards to it, talks to the caller, and offers an appointment in a time your own scheduling rules allow. Your practice chooses at onboarding how bookings are made: "Hold for front-desk approval", the default, where each booking waits until somebody at your practice approves it; or "Book directly", where the booking is firm when the call ends, which your practice accepts in writing on the onboarding form.

To offer a caller a time that is genuinely available, the service connects to the software your practice already uses to run its schedule, reads availability from it, and books appointments into it. The service answers inbound calls only. It does not place calls to patients. It sends a text message only to a caller who agreed to it on the call, only about that appointment, and only once your practice has turned text messages on (see "SMS terms" below). Whether we can connect to your setup is something we establish with you before you sign anything. We make no commitment about which systems we support, or when.

02What we do not promise

We do not offer a service level agreement and we publish no uptime figure, because we do not yet measure one. The service will be unavailable at times, planned and unplanned.

When it is unavailable, calls forwarded to it may go unanswered. You can switch your call forwarding off at any time, and your calls then go to your own line.

The service is not a medical device and gives no clinical advice. It may ask about urgency in order to route a call, never in order to diagnose. You remain responsible for the clinical care of your patients and for the call-handling instructions you give us.

03Transcription and notice

Calls are transcribed. Every call starts with a notice that the caller is talking to an automated assistant and that the call is transcribed.

You are responsible for any additional notice your own jurisdiction or your own policies require of you.

04Protected health information

We are a business associate of your practice under HIPAA. No call for your practice is answered before your Business Associate Agreement with us is signed. Its terms govern our handling of protected health information and, where they conflict with these terms, the Business Associate Agreement wins.

The security page lists every vendor in the path, what each one sees, and which agreements we have executed today. Where an agreement is outstanding we will tell you before you sign anything.

05Your data

Your transcripts, appointments and configuration belong to your practice. On request, we send you a copy of what we hold and delete ours.

We have not set a default retention period for practice accounts. Until we publish one on the security page we hold your transcripts for the life of the account and delete them when you ask.

06Fees and billing

The license price is published on meetleady.com and charged per location. Any other charge is set out in your order form before you sign. Prices are stated there rather than here so that changing a price cannot silently make this document false.

Inbound answering is unlimited. There is no per-minute charge for inbound calls, and we never suspend or end the service because of call volume.

Billing questions go to billing@meetleady.com.

07Cancelling

You can cancel. The cancellation and refund terms, including how an annual payment is refunded, are set out in your order form before you sign.

You can also stop the agent answering at any time without cancelling, by switching your call forwarding off. Your calls then go to your own line.

08Acceptable use

You will not use the service to place calls or messages that the recipient has not consented to receive, to impersonate a person, or in a way that breaks the law that applies to you. You are responsible for the accuracy of the scheduling rules and escalation instructions you give us.

09Liability

To the extent the law allows, our total liability arising out of these terms is limited to the fees you paid us in the twelve months before the claim, and neither party is liable for indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited.

10Changes

If we change these terms materially we will tell you by email before the change takes effect. Continuing to use the service after that means you accept the change. Every version carries the date it was published.

11Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict of law principles.

12SMS terms

Messages come from Leady on behalf of your dental practice and concern only the appointment you asked about on the call. Frequency: a few messages per appointment. Message and data rates may apply. Reply STOP to opt out and HELP for help, or email support@meetleady.com. Carriers are not liable for delayed or undelivered messages.

13Contact

Leady AI LLC, St. Petersburg, Florida. Questions about these terms go to contact@meetleady.com and reach a person.