Trust Center Where we stand, in plain words.
How a call stays safe, what runs today, and what we are still building.
Updated 1 October 2026
Where to read more.
The AI proposes. Checks outside it decide.
The limits sit around the model, not inside it.
Your team has the last word
A booking is a hold until your team confirms it.
The database refuses double bookings
Two appointments cannot take the same chair at the same time, whatever the AI says.
Nobody at Leady listens
Recording is off by default. Every transcript view is logged.
What is built, and what is not.
- Built today Runs today.
- In progress Designed and written down, not yet running for a practice.
- Planned Not done yet.
- United States data residencyBuilt today
Call data and transcripts are stored in a United States region.
- Recording off by defaultBuilt today
Off by default. Your practice can turn it on once your state is cleared.
- Callers known by number, not by voiceBuilt today
Callers are known by phone number and patient record. Leady has no voice-print feature.
- Access loggingBuilt today
Every transcript view is logged: who and when. Your practice reads the log in the portal.
- Role-based permissionsBuilt today
Six roles, from owner dentist to billing. Your practice sets who gets which.
- Business Associate AgreementIn progress
Our standard BAA is being finalized. You get it before you sign. No call is answered before yours is signed.
- Minimum-necessary readsIn progress
Your PMS is read only for what booking needs. Clinical notes and imaging are not read.
- Independent security auditPlanned
We have no SOC 2 report. We plan the audit after our first practices go live.
Every supplier, by what it does.
Patient data goes only to a supplier that has signed a Business Associate Agreement with us.
- Runs the calls and stores the data
Practice and patient data
Yes, under a BAA - Staff sign-in to the portal
Staff names, work emails and roles
No - Billing the practice
The practice's billing details
No - Our sales records
Prospects who contact us
No - Booking a demo with us
A prospect's name and work email
No - Company email and documents
No patient data by design
No
Ask for the paperwork you need.
We reply by email. Or write to security@meetleady.com.
- BAA
- Security overview
- Subprocessor list
- Privacy notice
